Why we publish prices at all
Almost every Australian removalist answers “how much does it cost” with a form. You give them your name, your number and your moving date, and some time later a price arrives — a price that only you can see, and that nobody can check against what they quoted the last person.
We decided to do the opposite. Every lane we run has its rate printed on the rate card, in both directions, including GST and fuel, before you tell us anything about yourself. It is a harder way to run a business. It also means anyone can check the rates we quote from.
What happened
In August, a removalist we had not heard of put up a website carrying our rate card. Not similar rates — the same rates. Every lane, in both directions, matching to the dollar, including Adelaide–Brisbane, which we had only opened on 21 August after deciding it was worth running.
We are going to take that as a compliment, because there is not much else to do with it. Nobody owns a number. Publishing a price openly means anyone can read it, and that is the deal we signed up for the day we put the card online.
Why the copy goes stale
Our rates are not chosen. They are worked out — from the distance, the diesel price, how full the truck is likely to be on the way back, and what the corridor is actually paying. When those move, the card moves with them. It has moved several times this year.
That is the part a copy cannot keep. A copied rate card is accurate on the day it is taken and slowly stops being true afterwards, and the customer reading it has no way to know which day that was. So we have started printing the date ours was last updated, right next to the rates, and our public pricing feed now carries an edition identifier with every answer. If you are comparing two cards, the one that tells you how old it is has told you something useful.
Three things worth checking on any removalist's site
Not just ours. If you are booking an interstate move, these take about a minute and they narrow the field fast.
- Is there a price on the site at all — or do you have to hand over your phone number to find out?
- Does that price say when it was last updated? An undated rate could be from any year, or from anyone.
- Is there an ABN on the page, and does it say who carries the risk while your goods are in transit? Both are easy to publish and easy to verify — an ABN can be checked free on the ABR in seconds.
Ours, for the record: ABN 23 697 906 022, our Terms of Carriage linked from every quote, and rates as at 5 September 2026. You can read the whole card or price your own move without giving us a thing.