1. The position, plainly
Pea Logistics does not currently provide goods-in-transit insurance. Your goods travel under our Terms of Carriage, which set out what we carry, how it is handled, and our liability if something goes wrong.
Pea Logistics Pty Ltd holds public and products liability insurance with a limit of $20 million. It covers our legal liability to other people for injury, or for damage to property that is not in our care. It is not goods-in-transit insurance and does not cover your belongings while we load, carry or unload them. Loss of or damage to your goods is handled under our Terms of Carriage.
2. The carriers
Every carrier on our network is required under its carrier agreement to hold its own goods-in-transit and public liability insurance, and we collect certificates of currency at onboarding. Ask us which carrier is booked for your move and we will tell you what we hold for them.
3. What to do before moving day
- Ask your home and contents insurer whether your policy covers goods in transit for an interstate move. Many do, or can add it for the days of the move.
- Declare anything high-value at booking — art, antiques, instruments, AV gear — so we can tell you whether it should travel on a shared truck at all.
- Keep cash, jewellery, passports, deeds, medications and irreplaceable items with you. They are excluded from carriage under the Terms of Carriage.
- Photograph furniture before it is loaded. It is the fastest way to settle a question later.
4. Our liability
Our liability for loss or damage is set by section 10 of the Terms of Carriage. For household moves the Australian Consumer Law guarantees apply in full, including that we take due care and skill; for business freight a per-consignment limit applies. Items you packed yourself, where the packing was the cause, excluded goods and the events listed under force majeure are dealt with there too.
5. How to make a claim
Step 1 — Tell us in time
Email ops@pealogistics.com.au within 7 days of delivery for damage, or 14 days for non-delivery, with your booking reference (PL-XXXXX).
Step 2 — Send the evidence
- Photos of the damage, or of where the missing item should be.
- Proof of value — a receipt, a replacement quote, or a valuation for high-value items.
- The signed delivery confirmation, if there is one.
Step 3 — Assessment
We acknowledge within one business day, assess the claim under the Terms of Carriage, and keep you informed while we deal with it. Your claim is with us, not the carrier; where the carrier's own policy applies, we pursue that ourselves. You will get the outcome in writing.
6. If you disagree with the outcome
Tell us and we will look again with any further evidence you send. If you are still not satisfied, you can take the matter to the consumer affairs body in your state or territory, or pursue it under the Australian Consumer Law.
7. Contact
Email: ops@pealogistics.com.au
Phone: (03) 8612 7235