1. Who we are

Pea Logistics Pty Ltd (ABN 23 697 906 022) ("Pea Logistics", "we", "us", "our") is an Australian backloading and freight company operating across VIC, NSW, ACT, SA and QLD. This Privacy Policy explains what personal information we collect when you use pealogistics.com.au or our services, why we collect it, and what we do with it.

2. What personal information we collect

We collect personal information that you give us directly:

Quote and booking details: your name, email address, mobile number, pickup and delivery addresses, preferred dates, volume estimate, and any notes about the move.
Your mobile number, which we text with your quote and, when you request a quote on the website, a one-time code to confirm the number is yours.
Business account information (if you open a B2B account): company name, ABN, business address, contact persons, billing details.
Carrier partner information (if you apply to drive for us): company name, ABN, fleet size, lanes operated, insurance certificates.
Communications: any emails, phone calls, SMS, or other messages you send us.

We also collect technical information automatically:

IP address, browser type, device type, and pages visited (used to detect abuse and improve the site).
Cookies and similar tracking technologies — see Section 7 below.

3. Why we collect it

We collect personal information to:

Provide quotes and arrange the moves you book.
Confirm that the mobile number on a quote request belongs to the person asking (a one-time code by SMS).
Communicate with you about your booking — confirmation, pickup windows, driver ETAs, delivery notifications, follow-ups.
Process payments and manage business accounts.
Coordinate with our carrier partners to fulfil your move.
Investigate and resolve any issues, complaints, or claims.
Comply with our legal obligations (taxation, transport law).
Improve our service, including analytics on which pages convert and which lanes are most requested.

4. How we use and disclose it

We share your personal information only with parties who help us deliver the service, and only what they need to do their job:

Carrier partners who physically move your goods — they receive your name, mobile, and addresses to perform pickup and delivery.
Payment providers — if you pay by card, the card is processed by the bank or payment provider, and we never store full card numbers.
The service providers we run the business on, each only for its job:
- Supabase — our database, hosted in Sydney, Australia.
- Vercel — hosts the website (a United States company; the site is served from Sydney and its global network).
- Resend — sends our emails (United States).
- ClickSend — sends our text messages, including verification codes (an Australian provider).
- Monday.com — the job board our team works from; it holds your name, contact details, addresses and move details (United States).
- Google — address autocomplete on the quote form and, when enabled, Google Analytics (United States).
- Meta — ad measurement, described in Section 7 (United States).
- Plausible — privacy-focused analytics, when enabled (European Union).
Insurers, if a claim is made under a policy that applies to your move.
Government agencies if required by law (e.g. taxation, court orders).

We do not sell, rent, or trade your personal information for marketing purposes.

5. Marketing communications

We send you the messages a quote or booking needs — the quote itself, confirmation, the day-before checklist, delivery and cancellation notices. Those aren't optional while a booking is live; they're how the service is delivered.

Because you asked us for a quote, we may also send a few related messages: reminders about a quote you haven't accepted (by email, and occasionally a text from our team), and after your move a request for a review and an invitation to refer a friend. Newsletters and rate alerts go only to people who sign up for them.

Every one of those messages has an unsubscribe link, and using it stops them straight away (it doesn't stop the messages about a booking in progress). One-time verification codes we text you contain nothing else.

This complies with the Spam Act 2003 (Cth).

6. International transfers

Some of the service providers listed in Section 4 store or process data outside Australia, in the United States and the European Union. When we share your information with them, we take reasonable steps to ensure they handle it consistently with the Australian Privacy Principles.

7. Cookies and analytics

We use a small number of cookies and similar storage technologies on the website. Analytics and advertising tags load unless you choose Reject non-essential in the cookie banner; if you do, only essential storage is used.

What we use, by category

Essential (always on, cannot be disabled):

Quote wizard state — remembers which step you're on if you refresh the page or come back later. Stored in your browser, never sent to us.
Cookie consent decision — your accept/reject choice itself, so we don't ask again every visit. Stored in your browser only.
Referral code — if you arrived through a referral or partner-agency link, the code in that link is remembered for 30 days so your discount still applies (and the referrer is still credited) when you get to the quote form. It's a short code, not an identifier: no tracking across other websites, and it stays in your browser until you submit a quote.
Security tokens for the admin area — issued only if an authenticated session is active.

Analytics (loads unless you choose Reject non-essential):

Google Analytics 4 and/or Plausible (when enabled) — measures page traffic and which lanes customers care about. We use anonymised IP addresses where the provider supports it.
Meta (Facebook) Pixel — lets us measure whether our social ads actually lead to quote requests, so we don't waste spend. It records page views and quote submissions (with the quote reference and estimated value) and may be used to show you relevant ads on Meta platforms. When you submit a quote, our server also sends Meta a hashed (scrambled) copy of your email, mobile and name, with your IP address and browser details, so Meta can match the quote to an ad; Meta processes this in the United States. Neither the Pixel nor this server event is used if you have chosen Reject non-essential.

Third-party services (loaded by features you use):

Google Maps + Places — only on the quote page, for address autocomplete. Google's own privacy policy applies to how they handle the address you type.

Changing your mind

Click Cookie preferences in the footer of any page to reopen the consent banner and change your decision. You can also clear cookies directly in your browser settings — that's what your browser remembers, plus any analytics cookies the providers might have set.

Aside from the Meta Pixel described above — which doesn't load if you choose Reject non-essential — we do not use other advertising cookies, and we never sell your cookie data to third parties.

8. Data security

We hold your personal information on secure cloud infrastructure with access restricted to staff who need it. Connections to our website and database are encrypted in transit (HTTPS/TLS). Sensitive operational keys are stored as environment secrets, not in our codebase.

While no system is 100% secure, we follow industry-standard practices and respond promptly to any security incidents.

9. How long we keep your information

We retain personal information only as long as needed:

Quote requests that didn't become a booking: kept until we no longer need them or you ask us to delete them; we delete on request within 30 days.
Bookings and completed moves: 7 years (taxation and transport-record requirements).
Marketing subscribers: until you unsubscribe.
Carrier partner records: for the duration of the partnership plus 7 years after termination.

10. Your rights

Under the Privacy Act, you have the right to:

Access the personal information we hold about you.
Correct any inaccurate or outdated information.
Delete your information (subject to our legal obligation to retain transactional records).
Opt out of marketing communications.

To exercise any of these rights, email ops@pealogistics.com.au with your name and what you'd like done. We'll respond within 30 days.

11. Complaints

If you think we've handled your information incorrectly, please tell us first — email ops@pealogistics.com.au. We'll investigate and respond within 30 days.

If you're not happy with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

12. Changes to this policy

We may update this Privacy Policy from time to time. We'll post the revised version here with a new "Effective" date at the top. Significant changes will be communicated by email if we hold your address.

13. Contact us

Pea Logistics Pty Ltd · ABN 23 697 906 022
Email: ops@pealogistics.com.au
Phone: (03) 8612 7235
Address: 367 Collins St, Melbourne VIC 3000, Australia

Privacy Policy